Frequently Asked Questions
Find answers to common questions about OpenTenders
Getting Started
OpenTenders is a tender aggregation platform that collects tenders from various
government and private sector sources across South Africa. We save you time by
bringing all relevant tender opportunities to one place and sending you daily
email alerts based on your preferences.
Signing up is easy! Click the "Get Started" button, choose a subscription plan,
fill in your details (including company information), and complete the payment
through PayFast. You'll have immediate access to all tenders and can set up
your category alerts right away.
We aggregate tenders from multiple sources including the Government eTender Portal,
provincial tender boards, municipal websites, state-owned enterprises, universities,
and private companies. Our system is updated daily to ensure you receive the
latest opportunities.
Subscriptions & Billing
We offer three subscription plans:
- Monthly: R199/month - Best for trying out the service
- Quarterly: R499/quarter (save 16%) - Our most popular option
- Annual: R1,499/year (save 37%) - Best value for committed users
All payments are processed securely through PayFast, South Africa's leading
payment gateway. You can pay using credit/debit cards, instant EFT, or other
methods supported by PayFast. Your subscription will automatically renew at
the end of each billing period unless cancelled.
Yes, you can cancel your subscription at any time from your account settings.
When you cancel, you'll continue to have access until the end of your current
billing period. No refunds are provided for partial periods.
We do not offer refunds for partial subscription periods. However, if you
experience technical issues that prevent you from using the service, please
contact our support team and we'll work with you to find a solution.
Features & Alerts
You can set up to 5 category alerts. When new tenders are published in your
selected categories, you'll receive a daily email digest with all matching
tenders. You can manage your category alerts from your account dashboard.
Saved searches allow you to save specific search queries (keywords, filters)
and receive alerts when new tenders match your criteria. You can save up to
5 searches and receive daily notifications for matches.
Email alerts are sent daily at 7:00 AM SAST. This gives you plenty of time
to review new opportunities at the start of your business day. Alert emails
contain summaries of all matching tenders from the past 24 hours.
Yes, where tender documents are publicly available, we provide direct links
to download them. Some tender issuers require you to download documents
from their own websites - we provide the relevant links in those cases.
Technical Support
First, check your spam/junk folder. Add noreply@opentenders.co.za to your
contacts to ensure delivery. Also verify that you have set up category alerts
in your account settings. If the problem persists, contact our support team.
Click the "Forgot Password" link on the login page, enter your email address,
and we'll send you a password reset link. The link expires after 24 hours.
You can contact our support team via email at support@opentenders.co.za
or through the contact form on our website.
We aim to respond to all queries within 24 business hours.
Still have questions?
Can't find what you're looking for? Our support team is here to help.
Contact Support